Returns, Fit & Workmanship
Every Weyridges garment is made with care and attention to fit. Our policies are designed to give you clarity and confidence from your first fitting through to your finished garment.
Made for you. Supported by us.
Custom garments are individually produced to your measurements, styling selections and fabric choices. Because every piece is unique, our approach is different from a traditional retail returns policy.
Perfect Fit Guarantee
Your custom garment should fit the way it was intended to. If adjustments are required at your final fitting, Weyridges will arrange the necessary alterations to achieve the optimal fit.
Where a significant fit issue cannot reasonably be corrected through alteration, Weyridges may remake the affected garment or component at no additional charge.
The guarantee applies to the original measurements, styling and fit agreed during your fittings.
Final fittings are important
Every custom garment requires a final fitting before the date it is needed. This allows our team to assess the completed garment and arrange any final adjustments where required.
This gives our tailoring team sufficient time to complete any final adjustments before your required date.
If a client chooses to attend their final fitting less than two weeks before the required date, Weyridges will make reasonable efforts to complete adjustments in time but cannot guarantee that all alterations or remakes can be completed before the event.
If something isn't fitting correctly
If you believe there is a fit issue with your garment, please let us know as soon as possible so we can assess it.
Assessment
We assess the garment against the measurements and fit agreed during your fittings.
Alteration
Where possible, the garment will be altered to achieve the intended fit.
Remake if required
If a significant fit issue cannot reasonably be corrected, a remake may be arranged.
Reporting a fit issue
Fit concerns should be raised with Weyridges within 14 days of collection wherever reasonably possible.
The garment must be made available to Weyridges so our team can inspect the fit and determine the appropriate solution.
- The garment must not have been altered by another tailor before Weyridges has had an opportunity to assess the issue.
- The garment should be returned in reasonable condition.
- Weyridges may require an in-person fitting before approving alterations or a remake.
What the Perfect Fit Guarantee covers
- Fit adjustments reasonably required to achieve the agreed fit.
- Alterations required because of a production or measurement issue.
- Significant fit issues that cannot reasonably be resolved through alteration.
- Remaking an affected garment or component where Weyridges determines that alteration is not an appropriate solution.
What isn't considered a fit fault
The Perfect Fit Guarantee relates to the fit that was agreed during your fittings. It does not generally cover changes that occur after that point.
- Significant weight gain or weight loss after measurements were taken.
- Changes in posture or body shape after the fitting process.
- A change of preference after a fit or styling option was previously approved.
- Requests to change design details, fabric, lining, buttons, lapels or styling after production has commenced.
- Damage caused through misuse, accidental damage, incorrect cleaning or normal wear and tear.
- Alterations performed by a third party without prior agreement from Weyridges.
Custom garments & change of mind
Custom-made garments are produced specifically for the individual client using their measurements, fabric selection and chosen design details.
For this reason, Weyridges does not offer refunds for a change of mind once production has commenced.
This includes circumstances where a client later decides they would prefer a different fabric, colour, style, cut or design after their selections have been approved.
Changes requested after approval
During the fitting process you may be asked to confirm the fit, length or styling of your garment.
If you later request a different fit or design after previously approving the garment, additional alteration or remake charges may apply.
We will always discuss any additional cost with you before the work proceeds.
6 Month Workmanship Guarantee
Weyridges provides a six-month workmanship guarantee on our custom garments from the date of collection.
If a manufacturing or workmanship issue becomes apparent during normal use within this period, please contact us so the garment can be assessed.
- Stitching or construction faults attributable to manufacture.
- Workmanship issues that occur during normal and reasonable wear.
- Repairs or corrective work where Weyridges determines there is a manufacturing fault.
Damage caused by misuse, incorrect cleaning, abrasion, impact, moth damage, accidents or third-party alterations is not covered by the workmanship guarantee.
Accessories & non-custom items
For eligible non-custom products, please contact Weyridges as soon as possible if you believe an item is faulty or there has been an issue with your order.
Items should be unworn, unused and in their original condition where a change-of-mind return has been agreed.
Suit hire
Hire garments are subject to Weyridges' hire terms and are not covered by the custom garment returns policy.
Any fit concerns with a hire garment should be raised before leaving the showroom so our team can assist with sizing or available alternatives.
Australian Consumer Law: Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Need us to look at your garment?
If you have a concern about fit or workmanship, contact the Weyridges team and we'll arrange the appropriate next step.