WEYRIDGES SHIPPING POLICY
1. Introduction
At Weyridges, we provide premium custom-made and made-to-order garments, tailored to your measurements and style preferences. Due to the bespoke nature of many of our products, delivery and shipping details differ from standard retail stores. This policy explains our shipping procedures, timeframes, costs, tracking and important terms for all orders placed through weyridges.com.au.
2. Shipping Coverage
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- We currently ship throughout Australia (all states and territories) and may offer international delivery on select products or by special arrangement.
- Shipping to PO Boxes or Parcel Lockers may be restricted for certain items — if it’s unavailable we will notify you at checkout.
3. Order Processing & Dispatch
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- In-stock items are typically processed within 1–3 business days after order confirmation.
- Made-to-order and custom garments may require additional time — we will clearly communicate expected dispatch timing with you before production begins.
- All processing times exclude weekends and public holidays.
4. Shipping Methods & Carriers
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- We use reputable carriers such as Australia Post Courier Services and other trusted logistics partners for domestic deliveries.
- Carriers and services offered (standard, express, tracked, signature required) will be presented at checkout where applicable.
5. Shipping Costs
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- Shipping charges are calculated at checkout based on delivery location, garment weight and carrier selected.
- Some promotions may offer free standard shipping for qualifying orders — details of such offers will be visible at checkout.
6. Delivery Timeframes
Delivery timeframes begin once your order has been shipped (not when the order is placed):
| Service Type | Estimated Delivery* |
|---|---|
| Standard Shipping | 3–8 business days |
| Express / Priority Shipping | 1–4 business days |
*These are estimates; actual times may vary due to carrier delays, public holidays, regional delivery constraints or peak demand periods.
7. Tracking & Notifications
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- Once your order is dispatched, you will receive a confirmation email with a tracking number and link where available.
- Please allow up to 24 hours for tracking information to become active after dispatch.
8. Delivery Issues (Lost, Damaged or Delayed)
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- If a delivery appears lost, damaged in transit or significantly delayed, please contact our Customer Support team with your order number and any available tracking details.
- We will work with the carrier to resolve the issue and keep you updated on outcomes.
9. Import Duties & Fees
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- For international shipments, any customs duties, taxes or fees imposed by the destination country are the responsibility of the customer unless otherwise stated.
10. Returns & Exchanges
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- For non-custom items, standard returns and exchanges apply within 14 days of delivery — refer to our Returns Policy for details.
- Custom-made or made-to-order garments are not eligible for standard returns; please review our Perfect Fit Guarantee for tailoring solutions.
11. Contact Us
If you have any questions about your delivery or need additional support, contact us:
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- Email: info@weyridges.com.au
- Phone: 0493 222 868
- Brisbane Boutique: Shop 2/544 Brunswick Street, New Farm, QLD 4005, Australia